Privacy Notice

Greenfield Counselling (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.

We may collect personal information such as your name, email address, phone number, and other contact details when you reach out to us or book a session. Health information shared during counselling sessions is considered sensitive and is protected under Canadian privacy laws, including PIPEDA and PHIPA where applicable. Technical information such as IP address, browser type, and cookies may also be collected to improve our website performance.

We use this information to schedule and deliver counselling services, to respond to inquiries, to improve your experience, and to meet legal and ethical obligations. Session notes and personal health data are stored securely within Jane App, which is PHIPA- and PIPEDA-compliant. We do not sell or trade your personal information to third parties.

We may share your information only when required by law, such as cases of imminent risk of harm, mandatory reporting, or court orders. Third-party service providers such as Jane App or our website hosting service may have access to your data for operational purposes, but they are required to maintain strict confidentiality and privacy protections.

You have the right to access the personal information we hold about you, to request corrections to inaccurate information, and to withdraw consent for the use of your data, subject to legal and clinical limitations.

This website may use cookies to improve functionality. You may disable cookies in your browser settings if you prefer.

If you have any questions about this Privacy Policy, please contact us at hello@greenfieldcounselling.com